Shipping

Shipping & Insurance Terms and Conditions

By proceeding with your order and checking this agreement box at checkout, you acknowledge and accept the following shipping and insurance terms and conditions.

1. Packaging and Freight Handling

All Trike Bike products are carefully packaged using protective materials such as bubble wrap and heavy-duty cardboard cartons to minimise the risk of damage during transit. Despite these precautions, there is always a possibility of minor cosmetic blemishes occurring, especially for deliveries to remote or regional areas and in particular where the courier company does not follow our loading instructions and transports the tricycle on it’s end.

2. Insurance Coverage

Shipping insurance is offered as an optional add-on during the checkout process. If you choose to purchase insurance, it provides coverage primarily for the following:

  • Complete loss of the parcel during transit

  • Major damage that renders the product unusable or unsafe

Insurance does not cover:

  • Minor cosmetic damage such as small scratches, scuffs, or dents that do not affect the function or safety of the product

  • General wear or marks from handling and transportation

We do our best to assist with any issues, but insurance claims can only be pursued for significant damage or loss, and only if insurance was selected and paid for at checkout.

3. Responsibility and Liability

  • Once your order leaves our premises, responsibility for the package is transferred to the shipping carrier.

  • If no insurance is selected, Trike Bike holds no liability for any loss, delay, or damage incurred in transit.

  • If insurance is selected, we will assist you in filing a claim and ensure you receive the appropriate support in accordance with the insurer’s policy.

4. Claims and Support Process

If your insured delivery arrives with substantial damage or is lost:

  • Contact us immediately (within 48 hours of receipt) with photos and a description of the issue.

  • Ask the courier to mark on the delivery packaging that there is significant damage to the transport carton.

  • Keep all packaging materials and damaged items until the claim is resolved.

  • We will help facilitate the claims process with the insurer but you as the purchaser need to follow-up your claim with the insurance company.

5. Recommendation

We recommend selecting shipping insurance for all deliveries, especially for larger items or deliveries to regional and remote locations. This provides peace of mind and protects your investment against the unexpected.