Returns

Trike Bike Returns Policy

Kindly take note of our return policy, which strictly applies to items with unopened original packaging, like those received as unwanted gifts, and must adhere to the following conditions:

  • Requests for returns must be made within 30 days of the purchase date.
  • We do not refund the shipping cost of your initial order.
  • You are responsible for covering the return shipping charges, which will be coordinated through our chosen courier service.
  • A restocking fee of 20% will be applicable to all returned items.

Please be aware that we cannot accept returns under any circumstances if the original shipping boxes have been opened, or if the product has been used or partially assembled.

 

Why do we have this policy ?

The assembly of a tricycle is a delicate process, prone to potential damage or scratches. It would be unjust and unethical to accept returns for a product that has been used or partially assembled and then resell them as new. This would result in the absence of the original packaging and potential damage, leaving the next buyer unsatisfied with what they expected to be a new product.

Our track record of selling over 20,000 trikes demonstrates their fitness for purpose, without any design flaws. If you’ve simply changed your mind, or found that the tricycle doesn’t meet your needs, we regretfully cannot accept returns for trikes that have been unboxed, assembled, or used, for the reasons explained above. We uphold a commitment to never resell previously ridden or used trikes as new – this is not our business practice.

It is essential to note that under Australian law, consumers have the right to receive a refund if the goods are faulty, not fit for purpose, or do not match the description.

We would like to emphasise that the tricycles we offer are designed to meet international standards for safety and functionality, and they have been tested and enjoyed by more than 20,000 customers in Australia. We take meticulous care to ensure that all descriptions, documentation, and videos accurately represent the units you will receive. For further information, please don’t hesitate to contact your local office of fair trading as needed.